Lightning Process Practitioners’ Code of Ethics and Professional Conduct July 2009

Registered Lightning Process ® Practitioner’s Code of Ethics and Professional Conduct

JULY 2009


The following Code of Conduct sets out the minimum standards expected of Lightning Process Practitioners.

Practitioners should however note that they should always adhere to the local civil & criminal laws, rules or regulations applicable to the jurisdiction in which they may be licensed to practice. Such local legal requirements shall take precedence to the requirements of the code in the event of any conflict and subject to proper evidence of the conflicting law or regulation being supplied to the Ethics Committee shall amount to an absolute defence to the corresponding breach of the requirements of the code.

Lightning Process Practitioners shall promote the dignity, privacy and safety of all clients with whom they have contact.

Table of Contents

1 Client Welfare

1.1 Client Autonomy

1.2 Duty of Care to the Client

1.3 Confidentiality

1.4 Protecting Clients

2 Services to Client

2.1 Record Keeping

2.2 Provision of Services to Clients

2.3 Case Records/Notes

3 Personal and Professional Integrity

3.1 Personal and Professional Integrity

3.2 Professional Demeanour

3.3 Premises

3.4 Fitness to Practice

3.5 Substance Misuse

3.6 Personal Profit or Gain

3.7 Advertising and Publicity

3.8 Information and Representation

4 Professional Competence and Standards

4.1 Professional Competence

4.2 Delegation

4.3 Collaborative Working

4.4 Lifelong Learning

4.5 Lightning Process Student Education

4.6 Research and Service Developmen

1 Client Welfare

1.1 Client Autonomy

Each client is unique and therefore brings an individual perspective to the Lightning Process ®

. Clients have a right* to make choices and decisions about their own healthcare and independence. Such choices shall be respected, even when in conflict with professional opinion.

Clients shall be given sufficient information to enable them to give informed consent* about their inclusion in the training programme. Information shall be provided in a form and style that can be understood by the client.

Reasonable steps* shall be taken to ensure that the client understands the nature, purpose and likely effect of the proposed intervention(s). Practitioners will ensure that the client understands that the Practitioner may tell them things that the client may not want to hear and explain that this is part of their role and the purpose behind it. Clients shall be given the opportunities to exercise a right of refusal, which, if so exercised, shall be respected.


Exceptional circumstances may, however, prevail, e.g. (i) where the client is deemed to lack competence in relation to consent to treatment (mental health legislation, mental capacity legislation and current case law); and (ii) rights of access to information may be curtailed in certain circumstances, such as the Data Protection Act 1998 and  Children Act 1989, where local procedures shall be referred to.

1.2 Duty of Care to the Client

Lightning Process Practitioners have a duty to undertake reasonable care of clients.

Lightning Process Practitioners should advise clients to contact the appropriate agency (e.g. medical professionals, police etc) if necessary whether concerns arise before, during or after attending an LP course.

Lightning Process Practitioners will terminate a client’s training if they feel that the client is in danger or poses a danger to other participants of the course.

Lightning Process Practitioners will terminate a client’s training if they feel that the continuation of their involvement is to the detriment of other participants of the course.

1.3 Confidentiality

Lightning Process Practitioners are ethically and legally obliged to safeguard confidential information relating to clients.

The disclosure of confidential information is only permissible by Lightning Process Practitioners where:

1.3.1 The client gives consent – this should be written consent. If verbal consent is given this needs to be documented with full details and reasons recorded as to why written consent was not obtained. In the case of a minor then consent should be obtained from the guardian.

1.3.2 There is legal justification (by statute or court order).

1.3.3 It is considered to be in the public interest in order to prevent serious harm, injury or damage to the client or to any other person.

1.3.4 Disclosure to third parties (which may include relatives, police, lawyers and the media) regarding the client’s diagnosis, treatment, prognosis or future requirements shall only be made where there is valid consent or legal justification to do so.

The Lightning Process Practitioner shall inform all clients at their first point of contact, whether by phone or application form, that all information will be confidential unless there are legal or medical issues that the Lightning Process Practitioner has a civil responsibility to report.

Where a client is referred by a Medical Practitioner, the client remains the clinical responsibility of that Medical Practitioner.

Therefore the Lightning Process Practitioner will agree to keep that Medical Practitioner and other relevant agencies up to date with written report(s) of the client’s progress – with the full knowledge and written consent of the client.

Where a referral is received from a 3rd party, for example, an insurance company, the client and 3rd party will agree what information is required from the Lightning Process Practitioner prior to the client attending a Lightning Process Course. The

Lightning Process Practitioner will have the responsibility to negotiate this with the parties involved if they feel the information requested is beyond their professional competency e.g. medical opinion is requested where the Lightning Process Practitioner is not a qualified doctor.

1.4 Protecting Clients

Lightning Process Practitioners shall not engage in or condone behaviour that causes unnecessary mental or physical distress. Such behaviour includes neglect, intentional acts, indifference to pain or misery and other malpractice.

Any intervention that is likely to cause pain or distress shall first be explained to the client. Every effort shall be made to ensure that the client understands the nature, purpose and likely effect of the intervention before it is undertaken.

Lightning Process Practitioners shall make every effort not to leave a client in pain or distress after intervention.

Reasonable professional judgment shall be used to assess the level of pain, distress and risk, and take appropriate action.

Lightning Process Practitioners who witness or have reason to believe that the client has been the victim of dangerous, abusive, discriminatory or exploitative behaviour or practice shall use local policies to notify an appropriate person or authority as soon as reasonably possible.

2 Services to Client

2.1 Record Keeping

All records shall be kept securely and made available only to those who have a legitimate right or need to see them.

Data protection policies regarding confidentiality in the storage and electronic transfer of information (including records, faxes and emails) shall be adhered to at all times.

Access to records by clients shall be granted by following agreed procedure refer to Access to Records Policy for Lightning Process Practitioners.

Prior to producing visual, oral or written material relating to clients, issues of confidentiality shall be addressed and consent gained for this information to be shared.

Discussions concerning a client shall be held in a location and manner appropriate to the protection of the client’s right to confidentiality and privacy and in line with Data Protection policy.

Records are to be kept for 6 years beyond the last date of contact/interaction with the client, in accordance with Data Protection guidelines and then destroyed in accordance with Data Protection guidelines.

2.2 Provision of Services to Clients

Lightning Process Practitioners shall provide services to all clients in a fair and just manner.

When relevant and appropriate, Practitioners shall negotiate and act on behalf of the clients in relation to upholding and promoting the autonomy of the individual or group. Such negotiation shall be aimed at maximising the benefit for the clients and take into account resource considerations.

Lightning Process Practitioners shall be aware of and sensitive to cultural and lifestyle diversity. They shall provide services that reflect and value these societal characteristics.

Lightning Process Practitioners shall not discriminate unlawfully and unjustifiably against clients or colleagues.

Priorities shall always be founded on sound ethical principles and evidence-based or current best practice.

2.3 Case Records/Notes

Lightning Process Practitioners shall accurately record all information related to their involvement with the client.

Every client shall have an assessment prior to acceptance on a course and records kept of the assessment and other telephone conversations prior to and after attending the course.

Training records will be made following the completion of the course.

Consent to recording and use of data for research purposes shall be obtained from the client, recorded in client notes and regularly confirmed in line with local policy.

Consent that is refused or withdrawn shall also be recorded.

The prime purpose of records is to facilitate the assessment, provision of an appropriate training course and support of a client. It is essential to provide and maintain a written record of advice given, all interventions and decisions that affect the client.

Accurate, legible, factual, contemporaneous and attributed records and reports of a Lightning Process Practitioner’s intervention shall be kept in order to provide information for colleagues and for legal purposes such as client access and court reports. Only with specific consent of both the client and the LP Practitioner can these records be used for medical or insurance reports where appropriate.

Subjective opinion shall always be identified as such and shall be relevant to the client.

3 Personal and Professional Integrity

3.1 Personal and Professional Integrity

The highest standards of personal integrity are expected of Lightning Process Practitioners. They shall not engage in any criminal, unprofessional or other unlawful activity or behaviour.

Lightning Process Practitioners shall adhere to statutory and local policies with regard to discrimination, bullying and harassment.

Lightning Process Practitioners shall not enter into relationships that exploit clients sexually, physically, emotionally, financially, socially or in any other manner. It is unethical for Lightning Process Practitioners to indulge in relationships that may impair their judgment and objectivity and/or may give rise to the advantageous or disadvantageous treatment of the client. The Lightning Process Practitioner should refer a client to another Practitioner where they perceive that a client may not receive objective, unbiased training.

Lightning Process Practitioners shall take responsibility for assessing and managing the risks involved in providing a service.

Lightning Process Practitioners shall under no circumstances advise clients to discontinue any course of treatment as prescribed by a Registered Medical Practitioner.

Lightning Process Practitioners undertake to neither become, nor remain, a member of any organisation that has been exposed to public scrutiny as dangerous or fraudulent or which in any way causes detriment to the Register of Lightning Process ® Practitioners.

Lightning Process Practitioners shall not use hypnosis inappropriately.

Lightning Process Practitioners shall not offer or promise cures for any conditions.

Lightning Process Practitioners shall clearly distinguish the Lightning Process ® as a training programme rather than a therapy, although additional therapeutic processes for which the Practitioner holds relevant qualifications may be used in addition to the training programme as required.

Any reference to the quality of service rendered by, or the integrity of, a professional colleague shall be expressed with due care to protect the reputation of that person. Care shall be taken, when giving a second opinion, to confine it to the issue and not the competence of the first professional.

Loyalty within any profession may be outweighed by public interest considerations in relation to the moral and legal obligations imposed by society generally.

Under no circumstances shall any Lightning Process Practitioner who witnesses malpractice, criminal conduct or unprofessional activity, whether by a Lightning Process Practitioner, client, student or other staff, remain silent about it.

Lightning Process Practitioners who have reasonable grounds to believe that the behaviour or professional performance of a colleague may be wanting in standards of professional competence shall notify the management team in confidence.

This shall be done in accordance with the procedures laid down on whistle blowing as a consequence of the Public Interest Disclosure Act (1998).

It is against the interests of the Register to have distrust or dispute between Registered Lightning Process Practitioners.

Practitioners shall at all times conduct themselves in an honourable manner in their relations with other Practitioners.

A Lightning Process Practitioner shall not infringe the code of morality becoming of the profession and shall not commit any breach of conduct that would adversely reflect upon themselves, the Register of Lightning Process Practitioners or upon their colleagues.

Lightning Process Practitioners will be responsible for deciding whether it is appropriate or not to accept someone as their client.

Lightning Process Practitioners will not assume responsibility for making a client better. Lightning Process Practitioners will explain this in a professional manner to clients prior to accepting them on a course.

3.2 Professional Demeanour

Lightning Process Practitioners shall conduct themselves in a professional manner appropriate to the setting.

Lightning Process Practitioners shall act and dress professionally appropriate to the setting and in accordance with health and safety requirements.

3.3 Premises

Premises used for the Lightning Process should be well maintained, clean, have appropriate facilities for clients’ needs and have public liability insurance.

A risk assessment should be carried out of the suitability of the premises prior to any Lightning Process course taking place.

The Lightning Process Practitioner is responsible for finding out and informing the client of fire and safety procedures.

3.4 Fitness to Practice

Lightning Process Practitioners shall inform the Register about any health or personal issues that affect their ability to do their job competently and safely.

Lightning Process Practitioners shall inform the Register management team, in confidence, about any criminal convictions whether spent or not in order to protect both the individual and their clients. This may be referred to the Ethics Committee/Professional Conduct Committee for discussion if of a serious nature where there is the potential for fitness to practice to be questioned.

3.5 Substance Misuse

Lightning Process Practitioners shall not undertake any professional activities whatsoever when under the influence of alcohol, drugs or other toxic substances. The use of illicit substances constitutes a major infringement of the Code.

Lightning Process Practitioners shall not encourage other people in the misuse of alcohol, drugs or other toxic substances.

3.6 Personal Profit or Gain

Lightning Process Practitioners have a prime duty to the client and shall not let this duty be influenced by any commercial or other interest that conflicts with this duty.

Acceptance of significant bequests made by clients or their family’s is strongly discouraged. In any event the Practitioner is required to declare the existence of a bequest to the Register as soon as she/he becomes aware of it.


In certain cases, the property and affairs of a client may be subject to the authority of the Court of Protection.

3.7 Advertising and Publicity

Advertising, in respect of professional activities, shall be accurate. It shall not be misleading, unfair or sensational.

Explicit claims shall not be made in respect of superiority of personal skills, equipment or facilities.

The Lightning Process ® logo is subject to copyright and can only be used when endorsed by the organisation.

Advertising shall not contain claims of superiority, specialism or curability and any claims made shall be capable of substantiation.

Advertising shall not denigrate other Members of the profession or other professions.

Advertising, both in form and content, shall be appropriate to the standing of the profession of Registered Lightning Process Practitioners and to the standing of a profession generally.

Advertising shall comply both with legal requirements and with the British Code of Advertising Practice or any national advertising codes or standards within the country they are licensed to practice in as a Registered Lightning Process Practitioner.

Lightning Process Practitioners are advised to follow the guidelines in the press pack prior to providing interviews or information for publication in newspapers, magazines or journals and should consult Headquarters or the appointed PR representatives of the Phil Parker Group before participating in any form of publicity on television or radio because:

3.7.1 There is a risk that such participation might constitute advertising.

3.7.2 There may be difficulties which can be avoided only by means of expert advice. When asked for comment by a newspaper, Lightning Process Practitioners should be aware that they have little or no control over the published form and content, nor is there any certainty that they will be quoted in full, or in the context they intend.

3.7.3 If not properly informed on the subject matter, a contributor could be responsible for the publication of incorrect information and thus be the cause of misleading information reaching the public.

Headquarters and every Lightning Process Practitioner must take all steps to ensure that publicity originating from them is seemly and proper, and does not in any way damage the public image of the profession or the interests of the Phil Parker Group.

3.8 Information and Representation

Lightning Process Practitioners shall accurately represent their qualifications, education, experience, training, competence and the services they provide.

Lightning Process Practitioners who have reasonable grounds to believe that third party misrepresentation has occurred shall bring this to the attention of the appropriate person or authority for action to be taken.

4 Professional Competence and Standards

4.1 Professional Competence

Lightning Process Practitioners shall only provide services and use techniques for which they are qualified by education, training and/or experience.

These shall be within their professional competence, relevant to the setting. Lightning Process Practitioners shall achieve and continuously maintain high standards of competence in their knowledge, skills and behaviour.

Each member of the Register of Lightning Process Practitioners has a duty to maintain their level of professional competence and to work to current legislation, guidance and standards relevant to their practice. This includes attendance at the annual CPD conference.

Lightning Process Practitioners seeking to work in areas with which they are unfamiliar or in which their experience has not been recent, shall ensure that adequate self-directed learning takes place as well as other relevant training and supervision.

4.2 Delegation

Lightning Process Practitioners who delegate interventions or other procedures shall be satisfied that the person to whom they delegate is competent and appropriately qualified to carry them out.

4.3 Collaborative Working

Lightning Process Practitioners shall respect the responsibilities, practices and roles of other professions, institutions and statutory and voluntary agencies that contribute to their work.

Lightning Process Practitioners shall recognise the need for multi-professional and multi-agency collaboration to ensure that well coordinated services are delivered in the most effective way.

Lightning Process Practitioners shall promote understanding of the profession.

Lightning Process Practitioners shall refer clients to, or consult with, other service providers when additional knowledge, expertise and support are required.

4.4 Lifelong Learning

Lightning Process Practitioners shall be personally responsible for actively maintaining and developing their personal development and professional competence.

Adherence to professional standards is a requirement of continued practice.

All Lightning Process Practitioners shall be responsible for maintaining evidence of their continuing professional development.

Lightning Process Practitioners shall be accountable for the quality of their work and base this on current guidance, research, reasoning and the best available evidence.

Lightning Process Practitioners shall be supported in their practice and development through regular professional supervision within an agreed structure or model.

Lightning Process Practitioners shall provide supervision appropriate to the level of competence of the individuals for whom they have responsibility.

4.5 Lightning Process Student Education

All Lightning Process Practitioners have a professional responsibility to provide observation and education opportunities for Lightning Process and Diploma students and to promote learning culture within the profession.

Lightning Process Practitioners who undertake the role of student coaching shall provide a learning experience for students that complies with the Register of Lightning Process

Practitioners’ professional standards and is compatible with the stage of the student’s education or training.

4.6 Research and Service Development

Lightning Process Practitioners shall contribute to the development of the Lightning Process ® and its application through research activity.

Lightning Process Practitioners have a responsibility to contribute to the continuing development of the profession by utilising critical evaluation, and participating in audit and research.

Lightning Process Practitioners undertaking any form of research activity shall always address the ethical implications and adhere to research governance.

Lightning Process Practitioners undertaking any form of research activity have an obligation to share their findings with the Register in order to inform or change practice, e.g. through publication or presentation

Any Lightning Process Practitioner who fails to meet the requirements of the Code of Practice may be held to be in breach of the Code of Ethics and may be subject to disciplinary measures on the grounds of professional misconduct.

Lightning Process ® Practitioner Agreement

I agree to run courses of the Lightning Process ® professionally and effectively following best coaching practice.

I recognise that I am not qualified to teach the Lightning Process ® to Practitioner level unless I have taken the Trainer’s Training.

My continued registration and use of the Lightning Process ® is dependent on completing a day of approved continuing professional development per year and providing evidence of continuing professional development.

If my name is removed from the Register of Lightning Process Practitioners (whether voluntary or enforced removal), I undertake to:

• no longer use the copyright materials.

• no longer use the term Lightning Process (LP)

Practitioner in any form of communication.

• remove all materials and reference to the Lightning

Process from my website, business cards etc.

• return any materials to headquarters.

Breach of Code

I accept the authority of the Ethics Committee of the Register regarding any breach of the above Code of Conduct.

I understand that the Ethics Committee of the Register can suspend or terminate my membership for infringement of the above Code.

I do hereby agree to these rules and regulations regarding my membership of the above Professional Body.

I solemnly promise to abide by the above Code of Conduct.




In the event that the Practitioner acquires any right or becomes entitled to challenge the reasonableness of any element of the code of conduct or any decision of the Ethics

Committee to apply a sanction for breach of the code then such right or entitlement shall be governed by the laws of England & Wales and the Practitioner agrees to submit to the exclusive jurisdiction of the courts of England & Wales for the determination of any claim or action that he might bring in connection with the same.

Office use:

Copy of insurance


First Aid

Evidence of CPD

Signed up to Data Protection

Data:CPD July 2009:Documents and Forms:Code of Conduct 2009

Created on 05/06/2009 12:57

The Phil Parker Lightning Process ®

CityPoint Room 1218, 1 Ropemaker Street,

London, EC2Y 9HT, UK

Tel: +44 (0) 20 8895 4007


© Phil Parker 2009

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